Teamwork.com launches European data center

Posted

DATA – the four letters that are on every company’s radar. Whether you’re mining it, selling it, analysing it, or protecting it, it’s a topic that’s always front and center. In late 2015, we saw the issue of data protection raise its head once again when the Safe Harbor agreement was deemed invalid. Fast forward to February 2016 and the plot thickens with the introduction of the EU-US Privacy Shield (more on that in a moment).

At this point, we had our fair share of inquiries from customers asking if there was an option to have their data hosted in the EU instead of the US. We thought about it, discussed it with the team, and decided this was something we needed to explore sooner rather than later. Eight months after we set the plan in motion, we’re happy to tell you that the day has finally arrived and we now offer EU hosting across all three of our products. Huzzah!

Let’s face it, data protection is hardly the most exciting topic of all time, so bear with us while we delve into the nitty gritty for a moment:

What is Privacy Shield?

Privacy Shield is Safe Harbor 2.0. It’s a framework designed to protect the data of European citizens should the data be held in the US or by a US-based organization. As per the European Commission’s website, Privacy Shield offers:

  • Strong data protection obligations on companies receiving personal data from the EU
  • Safeguards on US government access to data
  • Effective protection and redress for individuals
  • Annual joint review to monitor the implementation

This new framework lives up to the requirements of the European Court of Justice.

So, why offer EU hosting when there’s Privacy Shield?

In theory, Privacy Shield is the ideal solution to all data protection problems, but there seems to be an overwhelming sense of unease. Many feel that it’s less than adequate when it comes to protecting the rights of European citizens and claim that it’s only a matter of time before they change it again.

It’s not up to us, but the debate rumbles on. The most important thing though, is that our users know that their privacy is always a top priority for us. After speaking with them and monitoring the current data protection landscape, we felt the best thing to do would be to give anyone that uses our products the option to choose where we host their data.

I want my data in the EU – What do I need to know?

We’re happy to accommodate both new and existing users moving over or signing up to EU hosting, but first things first:

  • EU hosting is available from our data centres in Dublin, Ireland. We don’t have plans at this time to have data centres in other European locations.
  • EU hosting is available on all price plans.
  • Once you’re on EU servers your site URL will look like company.eu.teamwork.com – everything else will look the exact same.
  • Payment will still be made in US dollars. There’s no change to our pricing.
  • Anyone can avail of EU hosting, it doesn’t just apply to our European customers.
  • Please note that EU hosting only applies to our suite of products and does not apply to any third-party operators. Due to the nature of SaaS, this is outside of our control. A list of these third parties is available through our webpage.
  • When signing up for EU hosting, you’ll need to check the box that says “I want my site hosted in the EU”, otherwise your data will be stored on US servers.
  • Existing users, we’ll need to manually migrate your data over to European servers. At this time we’re experiencing high levels of demand for EU hosting. Any requests for migration received after today November 8th, will have a waiting time of two weeks. Requests will be handled in the order they’re received. We’ll do everything in our power to do this at a time that is least disruptive and most convenient for you

We hope that this makes life a bit easier for anyone concerned about the privacy of their data. Whether you use our project management software, our helpdesk tool, or our real-time messenger you can rest assured that we always strive for the highest level of privacy and security.

We welcome any questions you have about EU hosting. Leave a comment below or reach out to our support team at support@teamwork.com.

21 Comments

Johnny Smith

Leanne – you mention in your blog there are no plans to open data centers in Europe other than in Dublin, Ireland. Have you considered the impact of Brexit on data privacy and applicable laws? Arguably the effects are to be determined and will not occur sooner than a year out, but to extend the amount of data we store in the tool, this is something we must proactively consider. Let me know your thoughts. Thanks.

Reply
Wayne

Ireland has no (known) plans to try to leave the EU, so I doubt that Brexit (if the UK ever gets it off the ground) will have any effect whatsoever on data hosted there.

Reply
Thomas Brunkard

Based on recent news I think we’re more likely to lose the Dutch or the French from the EU than the Irish.

The economy here is so intrinsically tied to the single market that it would take something cataclysmic for such a move to become anywhere near as popular as it seems to be in some parts of mainland Europe.

Reply
Leanne King

Hi Johnny,

Thanks for your interest. We always try and keep up with any issues that might affect how our customers use our product. With something like Brexit it’s hard to preempt how that might impact data protection if at all. Fortunately, we store our data outside the UK in Dublin, Ireland but ultimately, we monitor situations as they arise and do our best to adjust to any changes.

Reply
Leanne King

Hi Eric,

It depends on your internet connection but yes, if you are accessing any of our products from within Europe you should experience lower latency to our data centers and therefore a faster response time from our servers.

Leanne

Reply
sven

Hi,
The URL will change to something like “company.eu.teamwork.com” >> will the initial URL (company.teamwork.com) still respond and simply be redirected ?

Reply
Peter Coppinger

Hi Sven, yes all the old links should automatically redirect over to the new servers.

Reply
Davi C. Silva

Hi Leanne. Great news! Our team (from Brazil) loved to know this. I might be lost some details and my question is: what will happens with all URLs than links to our files, messages, notebooks etc.?

These URLs are part of technical documents and papers.

Thanks,

Davi

Reply
Leanne King

Hi Davi,

Thanks for your comment and I’m glad you’re happy with this new hosting option:) We will migrate all this information to your eu site. For example, instead of the url of your notebook being company.teamwork.com/notebooks/12345 it would be company.eu.teamwork.com/notebooks/12345.

You won’t lose any of your original data.

Hope this answers your question but please let me know if I can help further.

Leanne

Reply
Peter Coppinger

Thanks for that Yuri. It isn’t on the cards at the moment but we’ll consider it if we get more requests.

Reply
michel vermeulen

Leanne,
is ensured that the backups are also in EU ?
For other applications I see often the combination Frankfurt Dublin.

Best regards,

Reply
Paraic Hegarty

We’re using a custom domain for teamwork. Do we need to update the CNAME record for this after migration?

Reply
Adrian Kerr

Hi Paraic,

Always great to hear from a company that is so close to us 🙂

You would need to update where it is pointed to as the URL for your Teamwork Projects account will change slightly.

If you need more information please hit us up through support@teamwork.com and we will help you out.

Adrian

Reply

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