High performance teams don’t happen by chance – they must be built. Before you can build up the digital marketing department in your business, you’ve got to establish a culture that will allow them to thrive. Here’s 7… Read more
The primary factors contributing to customer support team burnout, and what you can do to alleviate these pressures to retain employees and promote positive workplace culture. Your customer support team members are your agency’s quiet heroes. They keep… Read more
We’ve identified three major problems your agency can solve through profit sharing (including employee retention), and we’ve got the data to prove it! Agencies lose an average of 30 to 40% of their talent a year, which means… Read more
Demystifying why top talent employees disappear so quickly, and solutions to help you provide a work environment that will not only help you in retaining agency employees, but allow them to thrive.
If you’re an agency wrestling with profitability, you know the target number: a 60% billable ratio. That leaves about twenty hours a week for your employees to do non-income generating activities, such as making phone calls, doing research,… Read more
Sometimes it seems impossible to stay ahead in the content marketing game. The blog post that spiked traffic on its first day is barely getting a dozen views today. The niche you were targeting just a few months… Read more
How to create an environment of focus and productivity in your office, our thoughts on the open layout vs. cubicle argument, and what to do about apps that begin to become a distraction.
How to display leadership without actually being a leader, and insights on how to become a respected contributor to your team.
An agency’s success — and sanity — comes down almost entirely to workflow. Choosing project management software over the traditional scattershot collection of emails, Word documents and phone calls removes confusion by offering a systematic way to track… Read more
At first, consulting seemed like a great business opportunity. With operation costs low, your small team of a few consultants was firing on all cylinders. Perhaps your numbers looked something like this: Expenses/mo. ……………………… ……………………… ……………………… Payroll… Read more
A few months ago my wife was looking to buy a new automobile. She went to a local showroom, but the salesman was busy with someone else. What surprised her was that several employees walked by, and not… Read more
“Change management” is a term that gets thrown around in government and large corporations, but it’s a challenge that all companies face. Managers are trying to find tools and workflows that maximize productivity, but employees don’t always see… Read more
Did you know that when McDonald’s started offering apples in their restaurants, they became America’s largest buyer and seller of the fruit practically overnight? McDonald’s has mastered project management. It’s how they operate 36,000 locations, employ 420,000 people… Read more
“Is your day by default or by design?” J.D. Meier Imagine if you wrote three things on a post-it note each morning, and allowed these three things to shape the rest of your working day. All emails, calls,… Read more