Our 2019 roadmap for Teamwork Projects

Posted by: Conor Higgins /

I’ve been with Teamwork for over four years and this has been the busiest quarter that I can remember.

We’re constantly working to make Teamwork Projects the best it can be. A lot of the time, that work is invisible to you, the customer — but one of our core values is that we always want to be transparent about what’s been going on behind the scenes, and what’s coming next.

So we wanted to share our product vision for Teamwork Projects for 2019. We want to let you know what we’re building, why we’re building it, and what you can expect upon release. It’s a big one, so pour yourself some coffee and pull up a chair.

Let’s start by talking about the biggest four milestones on our product roadmap right now. Then, we’ll quickly go through some of the other major improvements being worked on at the moment.

The big 4

1. Teams

Teams will allow you to scale up how you work with other teams within your organization, allowing for large scale, more efficient user management.

Why are we building it?

Lots of activities in Teamwork Projects involve working with similar groups of people or “teams”. In order to work as efficiently as possible, you need to be able to manage and communicate with everyone in those teams at once, rather than having to do it over and over again on an individual basis.

Some customers have been using the Companies feature as a way to create groups to work around this — but we want to give you a better, purpose built way to achieve this.

We’re also thinking about the potential for cross-product teams. We’re working on getting that in place in the same timeframe, meaning that when we officially launch Teams in Teamwork Projects, the teams you create have the potential to also be used across Teamwork Chat, Teamwork Desk and Teamwork Spaces.

Just imagine being able to contact everyone on your team with a single handle in any product. (We’re excited just thinking about it.)

What will Teams help you to do?

Some of the things Teams will help with include:

    • Rapid communication: Mention an entire team in a comment or message and they will all be notified
    • Dynamic privacy: Set the privacy for a team and everyone on that team will inherit the same privacy settings for that item
    • Dynamic followers: Mention a team in a comment, message, or task and all members will become followers
    • Dynamic task assignment: Assign a task to a team and all members (current and future) will be assigned to it
    • Redesigned people, companies, and login history pages
    • Redesigned and unified pickers for adding users to projects: See the same type of interaction for assigning tasks, sending messages, adding followers, and more
    • Bulk user and company interactions:
      • Bulk delete
      • Bulk permission setting
      • Bulk removal from projects, teams, and companies

When can you expect it?

We expect to be able to deliver this to all Teamwork Projects users by the end of Q2.

2. Dashboards

Our new Dashboards feature will help you to manage the big picture, and zoom in on the details when you need to.

Why are we building it?

Our customers wanted a place to be able to quickly view mission critical information at a glance, so we created the original Dashboard area. But we quickly realized that dashboards had the potential to do so much more. So we got to work to support the concept of multiple, customizable dashboards that would really bring the power to you and your team to decide what information you wanted to see.

So the artist formerly known as Dashboard is now Home. The purpose of the Home area in Teamwork Projects is to provide a big picture, high-level view of the progress and status of the projects you and your team are working on, so you can stay more aligned and quickly move work forward.

And we’ve also built a dedicated Dashboards area, where each team member can customize the information that’s most important to them, and quickly get direction on their tasks for the day.

What will it enable you to do?

A lot of our customers will already have seen our new Home area, which is currently in beta. We’re refining the Dashboards feature at the moment, and we’re looking for feedback — we’ve already made some great improvements based on customer requests, so keep them coming.

With the new release, we’ll also be adding some dashboard functionality specifically for Enterprise customers. Talk to your customer success manager for more information about this.

When can you expect it?

We expect to be able to deliver this to all Teamwork Projects users by the middle of Q2.

3. Resource management

Resource management will provide users with a thorough understanding of and transparency into the capacity of your team. Having greater visibility over your people’s time and workload allows you to maximize efficiency and optimize the way every team member applies their time and skills.

Why are we building it?

Resource management is a feature that’s been on our roadmap for a while. And for good reason.

Through a lot of analysis and customer feedback, we concluded that resource management is not just one feature. Rather, it’s the sum of many parts, all working together to give you the insight you need to make better decisions.

This is a conclusion we came to after talking to our customers about what they want to achieve with resource management, as well as looking at other products and what they label as “resource management”.

Our Workload feature already solves some of this pain point for customers. Currently, Workload is intended to give people an overview of how much work is assigned to individual people within a particular period. But there are a few issues raised by the functionality as it currently stands:

  • There’s no way to take someone’s capacity (that is, how many working hours they have available) into account
  • You have to look at a table full of numbers and make sense of it — you can’t just see at a glance where the potential issues might be
  • It takes a bit of clicking around to reassign tasks to other people when you want to address someone’s overload

What will it enable you to do?

To address these issues, we’ll be adding a new visualization for data in Workload, a way to easily reassign tasks, and introducing the concept of “capacity” as “number of hours per working day for this person.

Then, a visual representation of the comparison between someone’s “capacity” and their “workload” (the total estimated time on all tasks assigned to that person) will allow you to better understand — and allocate — your team’s resources.

The re-architecting of Workload is phase one of rolling out our Resource Management features.

Later in the year, we will be rolling out phase 2, which includes Budget Management and Project Scheduling.

When can you expect it?

We expect to be able to deliver the improvements to Workload in Q3 and Budget Management and Project Scheduling in Q4.

4. Reporting

Our goals for Reporting are to make it easy for users to get important data without needing to log in to your site, and make it easy to regularly share this data with stakeholders.

Why are we building it?

With the introduction of our new and improved Dashboards feature, particularly when combined with other features like saved filters and views, Teamwork Projects’s reporting functionality will become even more comprehensive.

With these updates, we aim to improve how people can receive and export their data.

By building the initial functionality of scheduling an export of data based on a saved filter, we can address the biggest missing element of our reporting and provide something of value without needing to reinvent the wheel, while building a foundation for the rest of the work.

What will it enable you to do?

With the introduction of a new centralized Reports section which will bring all available system reports, as well as reports users build up across any section of the product, into a single place, you’ll be able to ensure the delivery of relevant information to different levels of stakeholders.

Users will be able to set schedules on any report they have access to and choose to send them to others stakeholders in the company too.

This feature isn’t about redesigning the formats of our reports; instead, we aim to introduce the concept of custom schedules on any exportable item in the product.

Once that’s implemented, the next phase of this feature will be to start introducing further customization across all existing reports.

When can you expect it?

We expect to be able to deliver this in the third quarter of the year.

The best of the rest

Project-level tags

One of the issues we see regularly from customers is related to the sheer volume of information and how difficult it can be to compartmentalize it all. Project-level tags will allow customers to scope their work at a project level, and, when paired with other functionality — like filters and dashboards — offers massive automation potential. This feature is currently in testing and we expect to be able to deliver it this quarter.

Project templates

Put simply, we think project templates will be a game changer for a lot of our customers.

With project templates, users will be able to build entire projects loaded with content and a collection of scheduled tasks and milestones, that they can then save as templates for use when creating new projects going forward. Particularly when paired with some of our other new introductions, like Teams and project-level tags, project templates could help make adoption even smoother for larger customers and their teams. We think it will have a huge impact for users, saving you time and helping you to iterate on your best practices — so we’re pretty hyped about this one. This feature is also in testing and set to be delivered this quarter.

Gantt chart overhaul

We’ve been rebuilding our Gantt chart feature so we can make it better than ever.

Primarily, this has been going on quietly on the back-end side of things (TL;DR: we’re rewriting it in a different programming language) but it’s given us the opportunity to add a few neat new features while we’re at it, like an undo/redo capability.

Next up for the Gantt rebuild: filtering and critical path.

When complete, both of these features will make for a version of the Gantt chart that can deliver enormous value and make people’s lives much easier. And by working on the filtering architecture, we’ll also be able to then move onto two enormous features: task list-specific Gantt views, and cross-project Gantt charts. We expect to have this rebuild fully completed by Q4.

Mobile app

Our Teamwork Projects mobile app is being fully redesigned to be more modern, fast, and beautiful — and fully native on both Android and iOS. As part of this, the redesigned app will have a new Calendar, simplified tasks, and the ability to see everything you need for the day ahead in one glance. We expect this to be in Beta in Q2.

Overall product experience

We’re not just building new features. We’re also spending a lot of time refining and simplifying the product UI and UX. We’re introducing new patterns to the UI to bring more consistency across features, which will improve how people interact with data and enhance the overall customer experience. The biggest impact you’ll notice is when it comes to working with tasks. We’ll be improving the list design, introducing new table views, and improving how we add and edit tasks, so you can move quickly and add tasks rapidly.

So as you can probably tell, we have huge ambitions for Teamwork Projects in the coming months. We’re really excited about the changes to come and we hope you are too — we think they’re going to be really impactful across the board.

As always, we love your feedback. Let us know your thoughts (and what you’re most looking forward to seeing) in the comments below.

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Conor Higgins
Lead developer of Teamwork Projects

83 Comments

Mushtaq

Will the critical path feature also have to wait until the end of Q4 in tandem with the task-list/cross-project gantt view, or can the feature be released sooner independent of the larger feature releases?

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Conor Higgins

Hi Mushtaq, all going well critical path will be released ahead of the larger features. We are deliberately designing our roadmap for the Gantt overhaul so that we can build the infrastructure for larger upcoming features, while delivering smaller but hugely impactful changes like critical path.

As we’re spec’ing and designing this feature now, if you have any insights or suggestions on what you would like to see we’d love to hear them. Feel free to send us some more feedback at support@teamwork.com 🙂

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Mushtaq

Thanks Conor. That’s good to hear. I’ve only just got the licenses for our team, but I’d imagine that we’d use the milestones feature to map out our critical path for now. Just having the capability to see the critical path for each project in a visual way would be a great help.

Be great if the Gantt overhaul included a ‘sexier’ UI – a bit like Asana’s – as it’s not the friendliest on the eyes at the moment, and is out of kilter with the rest of your package!

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Conor Higgins

Hey Mushtaq,

I’m glad you raised the point on our Gantt chart needing a ‘sexier’ UI. This is something I failed to detail in the above post, and I’m happy to report that with the rebuild it’s getting a makeover too – we’re ripping out the engine and also redoing the body work 🙂

Our current implementation of the Gantt chart doesn’t really lend itself to being styled or modified that easily. Our new implementation is not only using best practices from a development point of view, it is more performant and will launch with an improved overall UI and experience as well as some key feature changes.

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Brett Brumley

Whether through the Gantt chart, or Milestones we’d really like the ability to visually show a better overall timeline within a given project. The current features in the Milestone reports don’t illustrate the point. To Mustaq’s point, a sexier UI or output to capture for Executive Reporting would be excellent. We use MS Projects (sad) to produce one, but have been experimenting with BI and the APIs for the same. Would love it if you incorporated that in. The ability to baseline a project has been a request too so we can compare where the project timeline started compared to a few snapsots.

BTW – We’re really excited to see the changes. The dashboard feature has been amazing already! Thanks for everything you all do.

Julie

Hey Brett, I’d love to get a better idea of what’s important to you in those project timeline executive reports – is there any chance you’d be able to email in with some examples?

Just to mention too – we do appreciate how valuable an opportunity to compare your project to a baseline would be and it’s something we’re currently researching, since there are lots of moving parts related to that. Once we’ve moved forward with all of the development in this blog post, we’ll be in a better position to consider if that’s something we can make progress on.

Thanks,

Julie

Mushtaq

That’s great news, Conor. Only downside is…I guess we have to wait until a whole year until Q4 for it…?

Conor Higgins

We’re itching to get the improved Gantt chart in front of everyone and to release it with some great new features, so as soon as we can possibly do this we will. There are some things that need to happen before this however that will be critical to the long term success of the product. So let’s say Q4 but we’ll aim to under promise and over deliver 🙂

Brett Brumley

Hi Julie,
Yes, would love to provide feedback on some executive reporting. We’re working on some of them now. Where should I email them? You can reach out to me if you’d prefer.

When you’re ready for a discussion on baseline, let me know. We’d love to participate in the discovery or beta phases.

Chris

I would love to see more “agile/scrum” features and support for “point based pricing”! Please! :))

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Conor Higgins

Hey Chris, one of the things we try to do when building features is to create flexible solutions and not conform to any specific methodology. We want our users to fit the product to their own needs and I’m always open to hearing how people want to use the product to do exactly this. We have some things planned, which I think could solve your problems already but they’re in early stage development.

Why not get in touch with our Support team (support@teamwork.com) and my team can learn more about your needs – the more we know, the better the solution we can provide 🙂

Cheers,
Conor

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Bryn Kaufman

We use templates in Teamwork now and they are critical for us.

What are the advantages in the new project templates you mention above vs. what we use now?

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Conor Higgins

Hey Bryn,

I see huge value in templates and my team have done a lot of work recently to enable their use in more clever ways, including being able to add subtasks from templates and applying templates via triggers in board view.

Project templates and task templates fulfil different purposes and introducing that new feature will definitely not remove the existing feature or negatively impact it in any way either. The main difference between the features is that while task templates can be used at any stage of a project’s lifecycle, project templates will allow you to streamline the way you create projects. You will be able to add even the most complex of projects, complete with users, tasks, milestones, categories and even project settings.

We have designed our project templates so that our users are not limited in any way and are able to design a template in the same way they would create or build up a real project. They will also play nicely with some of our other upcoming features including Teams, Project-specific Tags, Project Budgets and so on 🙂

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Ivor Morgan

This is going to be a big time saver for us. We add around 10 new projects per month and assigning / resource balancing these at the moment (with task templates and archived projects as “templates”) is a little cumbersome.

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Julie

Hey Ivor, that’s great to hear. We can’t wait to see how you get on with it – and as ever when we release a new feature, our support team will be sharing any of the feedback you send along to us so we can keep refining and improving!

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Brett Brumley

We’ve been using archived projects for templates as well so are thrilled to see what’s coming. I haven’t been able to find any use cases of adding a task template with a board trigger. Any good suggestions?

P.S. Project Budgets?….yay! One can hope that means charts in the dashboard comparing estimated vs. actual vs. budgeted.

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Julie

Hey Brett, I’d love to jump in with a use case for the template trigger since there’s one that’s really useful in my own job here! We have tasks that represent Teamwork Projects improvements our team is working on and we use board view to track their progress. At some stage, they will have gone through test and be ready for the release process – part of that is having tasks created for people to write Help Docs, for the announcements you see in the ‘What’s New’ posts and also to make sure our support and other customer facing teams are prepared for the release. By having a templated list of all those standard tasks, we can have them automatically added when the card reaches the appropriate column and make sure nothing is missed. In general, I’ve also seen use cases for approval flows, for testing processes, and other sets of activities that contribute to completing a bigger piece of work across multiple people on the team. I hope that gives you some inspiration of where you could use it to make your life easier!

As for the project budgets, I think we’re on the right track 😉 We’ll be focusing on representing budgets for individual projects first, and based on what our customers tell us about what’s important to them, we can decide where else to bring in that data to help you see the bigger picture of everything to help you stay on track. Please do get in touch when we’ve released it to share your feedback and we’ll be very happy to follow up to make sure we’re helping you get the most out of it…

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Brett Brumley

We’re using PowerBI right now with the APIs to produce some of these budget reports. I’d love to know which areas we should focus on. Happy to beta test! Sounds like we’ll start with Company data and let you work out all the details on the Project specific stuff.

I’ve been playing with the templates but haven’t caught on, although your example sounds perfect. Still having a hard time seeing how we’d really implement that and how dynamic we could be with the creation of the new tasks. Maybe the way we’re leveraging tasks and boards wouldn’t be in line with your idea.

Julie

Hey Brett – if you want to follow up with any more specific questions about that in the email we can dig into it there too…

Melanie R

Yeah, I was just Copying an existing Project that was used only as a template, and then it already had everything I needed. Don’t see the deal with this feature besides making it official. 🙂 I would have wished tags, budgets and new UI/UX would be higher priority myself.

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Rick

sign me up for an android teamwork project app testing
please work on speed of drag and drop with tasks before adding too much. it’s starting to lag
everything else looks great

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Conor Higgins

Hey Rick,

why not get in touch with our mobile team via support@teamwork.com and we’ll see what we can do about the Android app.

We’re always looking for ways to improve the way people work with tasks, with speed and performance being at the centre of this. There are usually multiple contributing factors when it comes to drag and drop performance, so I would love to hear more about this personally to understand where you are seeing the issues. One of my intentions over the coming months is to begin revising our tasks UI, simplify it and make it feel much more performant so the more information I have the better.

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JP

The upgraded mobile experience has been promised for years but year after year it remains a no-show. Can we really expect it in 2019?

Also: for resources: will there be a way to manage non-people resources? ie a truck? a tool? a meeting room?

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Conor Higgins

Hey JP,

you can definitely expect the new mobile apps. We have been using the new native apps internally for a little while now – we don’t release anything that we can’t run our own business with at the very least – and they have absolutely heightened the experience so I’m excited to see the new designs in more people’s hands.

On resource management, non-people based resources aren’t something that are in our immediate plans but given the nature of resourcing I am always open to suggestions. I feel we have developed a strong understanding of what our users expect now at both a resource allocation level and task planning so if there are gaps in our plans that fit with the model of the product I’m all ears 🙂

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Brent

Teams sounds like an excellent addition to Teamwork. Are there plans to allow integration with Microsoft Teams?

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Conor Higgins

Hey Brent,

the Teams feature is the thing I’m maybe the most excited about right now (probably because I’ve been so closely involved in its development). With Teams we are reimagining how we work with individuals and groups of people in general so we do need to consider all future and current integrations too.

Teams has enormous potential to unlock some more valuable cross-product integrations too and these are already being planned so watch this space 🙂

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Kera

It is interesting choice of product name – Teams, since Microsoft is already using it (Microsoft Teams), and you may end up creating confusion for your customers within their communication.
It will be hard to purchase a product which uses name Teams, when there is already a product named “Teams” in current use.

I have used Microsoft Teams, and it lacks organised view of communication, chat views of multiple members chatting within same window, about hundred different topics at the same time, awful. So i rarely look into activity of Teams window.

If you insist using Teams as part of your product portfolio, please avoid developing mass-chat windows of larger groups – it will be a mess.

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Conor Higgins

Hey Kera, we’ve chosen the name Teams simply because it’s a friendlier term for what the feature is – a way of working with groups of people at a time. This feature was originally intended to be called Departments and would only model company structures, but with the new version we allow you do that as well as being able to create teams made up of people from multiple companies and so on.

We really just want to give you the most flexible approach possible so that you can streamline communication and collaboration with your colleagues and clients, and not be tied down to the constraints of only having company-specific teams.

Teams has the potential to introduce some key integrations with the entire Teamwork product suite as well as with third parties, so hopefully we can learn as much as possible from what other solutions do (and don’t do) well.

I appreciate you sharing your insights on the above too. Hopefully you will share your feedback again once it’s ready and you are actively using the feature 🙂

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SR

Hi. All this sounds great but we REALLY need to be able to add custom fields. We are still stuck working outside Teamwork for projects that require this. I have sent in detailed examples. PLEASE include this. Its a given in other programs e.g. Trello.

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Conor Higgins

Hey, thanks for your comment 🙂

Custom fields might not be on this blog post, but it’s in our immediate plans and the main reason for it not being included here is that it doesn’t have a finalised spec and design yet, but we’re moving into that stage now.

There are some challenges to introducing custom fields both from a UI and performance perspective, so we want to make sure we launch that feature with a solution that is scalable for us and as powerful as possible for our users.

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John

Hi team – Resource Management is something we are finding is the only thing missing from the suite to polish off the Teamwork experience from a consulting perspective. Very excited to see this coming this year – is this still on track?

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Julie

Hi John – I’m the Customer Champion for Teamwork Projects so I’ve been working with Conor and the team on that research to see what our customers are looking for when they mention ‘resource management’ as a feature.

As Conor said above, we’ve a few stages for the full range of functionality that comes under that general area and we’ll have the first of those in development very soon – but if you’d like to follow up on something specific I’d be happy to get into more details with you. If you’d like to do that, just drop an email to support@teamwork.com and mention this post and we can take it from there!

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Ashan

Thoughts on using “Marzipan” for Mac when it’s released and likewise building a native iPad app UI?

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Conor Higgins

Hey Ashan,

I think Marzipan presents a great opportunity for devs to create more complete solutions for all Apple devices, but I definitely understand why there are so many as of yet undecided people. The lack of options on the Mac store proves that something needed to change and hopefully it is a decision that could even benefit Teamwork if we were to venture that way.

On building a native iPad app specifically – we’re committed to always trying to build what our customers need but I’m not sure this is part of the immediate plans for our mobile dev team. The team are tackling some very ambitious projects right now and are working on improving the mobile experience for all of our products. Why not tell us what you would like to see on that front though?

In the meantime, my team and I are shifting the way we think so that our features are more accommodating to smaller screen sizes in particular, so I hope to see our users’ experience of the product improve in that respect gradually too.

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Henk Lok

Finally, resource management and reporting!
If it was posted today I’d taken it as a joke… 😉

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Conor Higgins

Hey Henk,

Don’t worry, I wouldn’t even attempt the joke – I have the comedic range of a toaster.

I’m looking forward to seeing some of these big features get to you ASAP 🙂

Conor

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James

Hi!

Project level tagging is a great addition that I am looking forward to! I hope at the time that is implemented, the functionality to search for tags using the search bar at the top of the screen will be added. (I use a lot of tags, and currently the only way I’ve found to search for them is to use the “Everything” page and filter by project & tag.)

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Conor Higgins

Hey James, thanks for your feedback. I’m really excited by having tags that are scoped to a project and really can’t wait to see how it plays with project templates too!

On your tag search suggestion, the good news is that you can actually do this right now using the quick search in your header. You can see exactly how in the following help doc. Just scroll down and look at the “Searching for tags” section.

The bad news though is that this isn’t obvious enough so we need to figure out how to expose that a bit better to our users. If you have any suggestions on this please feel free to send them our way 🙂

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Craig

Very much looking forward to reporting! This product is so good and the way you are constantly improving allows us to improve our service to our customers as well. Thanks for your work.

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Conor Higgins

Hey Craig, thanks for your kind words. I love seeing the connection between our efforts and our users’ productivity so this is great to hear. If you have any suggestions on what you would like to see in particular then please feel free to send us your feedback!

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Mark Reynolds

Well done on all these plans. It looks like exciting times for Teamwork – keep it going!

I often feel that Teamwork is focused at the larger businesses. When looking at your intended new features you mention above, I still get a bit of that feeling. Please don’t forget the smaller teams (single figure #users) and smaller projects. Making TW Projects simpler, easier to use, quicker to get around and more efficient is what I need. More simplicity with UI and UX would be awesome for everyone.

I like the sound of “We’re also spending a lot of time refining and simplifying the product UI and UX.”, also the mobile apps, and Project templates. I know you are still focusing on the smaller teams and projects, but it does often feel like we’re being left behind.

Funnily enough I had a real need for Project templates today and saw that there’s no such thing yet. It’s nice to see that coming. Can’t wait.

Feature Request: Often we will need to send task related comments to the client (or others in the team) to get the task completed. Within certain types of projects, this is often the same comment (with a little editing). That’s why it would be great to have some sort of comment template within tasks in the Project Template. I don’t mean in a standalone comments library necessarily, but actually attached to the task, within the comments section.

But the problem at the moment is that we have to copy the email /comment template from Google Docs, or from another part of Teamwork Projects, which isn’t ideal and wastes time and energy. Even copying from the task description isn’t good enough (text links need to work within the text body too). It would save a lot of time if we could save an email template at the top of that specific task’s comments section so that the comment could be sent with just a bit of editing and a click. I’ll leave it to you, but maybe we just need the ability to create notes in the comments section like we can do in Desk. We can then just copy and paste the text from the note into the comment to the client (including links within the body).

The alternative to get pre-written comments at the moment is simply too long winded. A good solution will save a lot of time. It would be nice to have something similar to the above for Task templates too.

App Feature Request: I know that you’ll have your own ideas for enhancing the Teamwork Projects android app, but please seriously consider allowing us to add shortcuts from our android home screens to Task boards (for example) – a great example of this is how the Trello android app does it.

This might seem like a small thing, but for me this is significant. With Android homescreen shortcuts you can then get to the right content within a project in the app really quickly (eg from the homescreen to a task list with just one tap.)

At the moment the experience on mobile is frustrating because it can regular take 1 or 2 seemingly unnecessary taps to get to the content in question, that’s the case even if you can use shortcuts within the TW app to get to content.

That’s one or two clicks that we can immediately get rid of if we had a direct shortcut on a samsung home screen for example. Even one less tap can significantly improve the UX on mobile.

It could be used to get to specific client projects quickly, or for internal task lists/projects.

If we have a shortcut on the homescreen it not only makes access quicker, but it gives an immediacy and more prominence to that project. It’s in your face. It draws your focus to the important projects that you as an individual are working on, without having to go into the app. Or course that shouldn’t be relied on as it’s manual, but it’s still a great way to draw focus on key internal or client projects.

Can’t wait to see project templates, the new Android app and improved UI and UX. Would love more speed and efficiencies 🙂 Keep up the great work everyone at Teamwork.

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Conor Higgins

Hey Mark,

thanks for your comprehensive feedback!

I don’t believe that we specifically have a focus on larger businesses. When we build features or introduce enhancements to existing features my team and I consider the potential impact on multiple types of organisations, as well as the kinds of users within them. We spend a lot of time addressing the likely pitfalls of implementing solutions and we do our best to avoid introducing complexity too. I absolutely agree that simplicity is beneficial to everyone’s experience of the product, so if we release something that you perceive to be overly complex then I’d love to hear more about it and would encourage you to contact us directly about it too.

We have a dual focus on the team at the moment and that is to bring in the remaining core features that are long overdue, as well as to improve the overall design of our UI and UX so I believe you will start seeing an improved overall experience of the product in the near future 🙂

I’ve also passed your feature requests over to our Customer Champion Julie as well as our mobile dev team, so we can take the proper approach and treat them properly.

Thanks again,
Conor

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Markus

Hi there,
Regarding TEAMS I would appreciate a calendar view per team. Currently our three offices share one overwhelming calendar. It should be easy to put in dates into the right calendar, without having to set the team manually- this is often forgotten and the date lives in the wrong calendar.

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Julie

Hi Markus, I’ve been collecting feedback and requests relating to the calendar and that’s a really interesting use case for us to consider once we have teams in place, and we have an opportunity to decide whether we’ll be able to spend time on the calendar itself soon. Thanks for sharing 🙂

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Mushtaq

Re. Home/Dashboard – this sounds great. As a new user to Teamwork, I’m not sure if I’m seeing the beta version of the new Home area (as I don’t know what it was like before!) – if I don’t, am I able to have it? As I’m struggling to see how I’d get a good visual overview (like a projects dashboard) of all of our projects at a glance. I’ve had a look at the YouTube help videos, and searched the Knowledgebase – and can’t see anything which shows this.

Be grateful if you (or any other users) could point me towards the best way to create a projects dashboard ahead of the released of the new Home area in Q2.

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Conor Higgins

On the Home/Dashboard feature, as a new user you are part of the new experience for the most part but will also be receiving some key improvements. If you are struggling with anything related to the Dashboards feature or other areas on the Home page I’d love to hear more about your experience. We’re going through our final round of test and fixes on this feature and hope to release it quite soon along with all the key improvements to the underlying framework and its enterprise options.

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Mushtaq

Thanks for the update, Conor. I’d love to know how best to set up the Dashboard so that I can see a snapshot view at project level – so the progress of each project (and then being able to drill down by task/sub-task), the key risks of each project and the resource capacity for each project. Can’t see how to see this now – but I might be missing something?

Would be also good to see dependencies at project level?

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Conor Higgins

Hey Mushtaq, at the moment the panels on the dashboard are focused on being able to monitor metrics for a number of projects at once, so you can spot which projects might need attention and start drilling down. So for example, we’d have a panel for top risks – but it would be all the risks for all of the projects that your dashboard includes rather than a few risks from each one.

Don’t forget though, whenever you click one of the metrics panels to see the breakdown of projects making up that metric you can then press ‘v’ on your keyboard when you hover over a project name to bring up that project summary directly in a quick view panel and from there, you can see the task completion and jump right into the details.

It might be worth your while getting in touch with our excellent Support team too, since there’s more scope to explain and share screenshots via email. We’d love to help you find what you need and also take your use case into account for potential improvements – and it would give us a chance to get an understanding of what you mean by project dependencies too. Remember, all of the feedback and feature requests that the support team receive are shared directly with us so that we can take them into account for planning improvements.

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Michael

We have huge pain points with resource planning. I have tried everything I can to get it to work in teamworks current format.

We simply love teamwork, but are finding it difficult to manage +30 retainer accounts and +15 smaller project-based accounts.

Perhaps we are missing some current functionality or not using tools in the optimal way.

Enhancements to resource planning cannot come soon enough!!!!!!!

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Conor Higgins

Hey Michael,

I’m glad to hear Teamwork plays such an important role for you and I’m sure the changes we are aiming to roll out this year will benefit you and your colleagues 🙂

As always we are committed to making whatever changes we can to the product, if they are going to benefit our users overall, so why not get in touch with our Support team and share some of the challenges you experience. It would be interesting to see what your current approach is and even if there are options available right now that could help while my team and I work on the features we want to put in your hands.

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Melanie R

Excited to hear all this! Keeps my hopes up that you guys may stay king of the PM apps. (watch your back as ClickUp and Monday.com are gaining traction fast – I see it in forums with other biz owners).

I’m the most excited about new UI and UX – when is that rolling out?

Any plans to update the calendar view in milestones?

I was with teamwork for yeeeeears and recently moved over to another app as I was just frustrated with the lack of innovation and “keeping up with the times”. The overwhelming UI/UX made managing projects more cumbersome, and my team found it hard to use/adopt as well.

Any plans for merging the contact/client databases between Projects and Desk? Always found it strange it wasn’t just the same.

So I’ll keep an eye on your new features and might just make my way back in 2019.

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Conor Higgins

Hey Melanie, I really appreciate you keeping an eye on our updates even though you felt you had to move away – I’m confident you’ll come back to us soon though 🙂

One of the reasons that I decided to write this post to tell you about what we’re working on, is that all of our customers should be confident that we’re constantly innovating and improving the product. I believe in design by evolution rather than revolution for the most part, so when it comes to our UI and UX updates you will see these changes being introduced gradually. We plan to continually tackle design improvements in the product, especially commonly used patterns which should lead to a better overall experience over time.

Since Projects is a system with lots of individual elements that thousands of our customers rely on every day for their work, we put all our effort into making sure that our time spent developing really does have a positive impact on the right things for as many people as possible. That means something like a UI overhaul is a huge undertaking that we don’t want to jump into without the right consideration and planning – and that’s now underway. So please keep checking out our updates here!

When it comes to the order we develop features in, we regularly work with the bigger picture in mind and this sometimes means having to prioritise work that provides a foundation for other features.

On our contact/client misalignment – yes there are plans to centralise our user management more so but as this is a change we are looking to adopt in the entire suite of products I can’t really set an expectation around this yet. What I can say though, is that we kicked off this year by laying the foundation for better sharing of data across our products to improve a user’s journey across multiple products. On top of this we have also been improving our strategies for cross-product integrations. Both these changes in approach will yield exciting results in future so watch this space.

Cheers,
Conor

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Steven Sefton

I really like the Team feature. It’s good to keep team members focused on their tasks and not have them get notifications for work they’re currently not working on.

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Anna

I’m really excited about Teams. We’ve been using Companies for this purpose, but it has limitations. Will people be able to belong to more than one team? (I hope so!) Here are a few examples of the overlapping teams I belong to my organization: Marketing Team, Web Team, Blog Editors.

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Julie

Sounds like this will be perfect for you – we anticipated that it’s likely you’ll have people belonging to more than one team so yes, we’ll be supporting that 🙂

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Jeff Bell

Hey Connor – thanks for sharing the roadmap. I’m really curious to see the budgeting piece. Will that require time tracking? We have gone away from time tracking and are using the Percent Complete sliders to indicate progress. Will budgeting work with that?

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Julie

Hi Jeff, based on customer feedback and research that we’ve done as part of designing the budgeting functionality, we saw that it is indeed a case of saying you have a number of hours or amount of money you want to set as your budget, then you want to track how that’s being used up based on time (and potentially expenses) logged against the project. Since it doesn’t reliably reflect real life to say “I’m 50% through this 2 hour task so I have an hour left of work to do” we haven’t gone as far as linking progress to time logged. It sounds like it might be useful to dig into the reasons that you moved away from time logging though, so I’d love to hear more about that if you want to follow up in an email to support@teamwork.com.

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Gareth Hogan

The biggest feature improvement for me will be outputting timelines in user friendly way for our clients. I can’t exaggerate how important that is. Our reason for using TW is to improve timeline creation.

Resource management comes in a close second.

If we can get both of those nailed I’ll be so happy!!!

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Juan Pablo Erazo

Hello, for us it is very important that the gantt has the possibility of including the “base base”, to compare it with the real gantt of the project. Hopefully this is implemented. regards

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Tshino

Hello,
I look forward to the release of “resource management”.
Will there be the possibility :
– to configure the work periods per employee : part-time, full-time, some employees work from 8am to 17pm, others 9am to 18pm, variable according to the days (friday is a short day, we finish earlier), …
– to define absences : holidays, travels, meet, …
– to schedule a task in the calendar
?
Thank you

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Emma Ross

Hi Tshino,

Thank you for your feedback. I’ll pass this onto our product team for review 🙂

Emma

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Thorstein

As an agency, it would be great to have a sort of a client portal where clients can log in and see how things are progressing. Desk is great, but more focused on the customer service side, not the PM side

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Julie

Hey Thorstein, it’s really interesting to think about how we can provide that for you. Usually, we’d suggest directly inviting your clients as collaborators (you can find out more about that here: https://blog.teamwork.com/user-management-in-teamwork-projects-collaborators/) since you an use privacy and permissions to control exactly what they can see or do – and still give them insight into your projects without having to do any kind of exporting or reporting. If there are specific things you’d like to share with your clients or if you have any particular reservations about inviting them to the project, I’d love to get into a bit more detail about it. If you have a few minutes, just drop an email to support@teamwork.com to share what you think and I can follow up directly with you there!

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Bruce Miller Miller

We add our clients as user to Projects and limit their access.

It would be nice to have more control of what they see when the login such as a default dashboard setup.

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Julie

That’s really helpful to know – I think we have a few improvements in mind relating to that 😉

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Gerald

Grand plans indeed! I’m very excited.
I noticed you guys have just launched TW CRM, seemingly ‘out of the blue’ (never saw this on the roadmap).
Is this because it’s a new PRODUCT, rather than a feature of TW Projects? If so, is there a roadmap for your planned product releases?
Are you taking suggestions for products?

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Emma Ross

Hi Gerald,

Yes, we didn’t feature Teamwork CRM in this post as it’s a new product rather than a feature of Teamwork Projects. We don’t have a product roadmap but are always looking to hear what customers want so your suggestions are welcome 🙂

Thanks,
Emma

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Glenn M.

The sooner the better on the new mobile app/s. That will be a very welcome improvement.

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Julie

I appreciate your anticipation Glenn, the mobile team are working hard on having a Projects app that really feels at home for both iOS and Android and we’re really excited about it too!

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Bruce Miller Miller

I agree that ‘Teams’ is going to be a confusing name for users. We already use Microsoft Teams, and our people already get confused at times when I tell them something is on Teams or Teamwork, and they look for at the wrong place. This will make it even more confusing.
I see the value in it, and I can’t really think of a better name other perhaps ‘Groups’. Hopefully its just sort of a behind the scenes thing for an admin so I don’t have to say ‘Go to Teams’.

I am looking forward to all the improvements. It is a great product.

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Julie

Thanks for your feedback Bruce, I expect that it will mostly be something you interact with as an administrator and for most people using your site it will be really natural just to select a team by name when filtering, assigning or notifying them, rather than considering the label itself. I’ll be interested to hear how it works out for you when it’s released!

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Chris

Can’t wait to see the project templates. This will save a huge amount of time for us… Would be great to track time on projects at a card level for estimated and actual time spent 🙂

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Dave Garrett

We are a small firm and I’m a new user coming from ProWorkFlow. The new features sound great and much of what I have read is over my head. However, I would caution you with an old adage very common in the US, “If it ain’t broke, don’t fix it.” My view is that Teamwork Projects doesn’t need much fixing. Great product.

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Tom Quinn

We’ve been using TW for many years and it’s critical to the way we manage our business. There are few little thing that would be nice to have in future versions, but there is one huge feature that would greatly improve the application for this. That is, the ability to store files and comments at the Company level. Documents like nondisclosure agreements, engagement contracts, billing procedures, project review meeting minutes, budgeting, etc. usually apply to all of the projects we work on for a particular client. It would be immensely useful to be able to store these things at the Company level.

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Jim Stevens

I request that when we change the date on a recurring task that it will give us the option of whether to change just that task or all future tasks.

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Jim Stevens

For the workload report, I request that past due tasks somehow be included or flagged, and I would also like to be able to click on the number of tasks to see the breakdown and be Able to edit them. Thanks

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