Here at Teamwork, we have been closely monitoring the COVID-19 pandemic which has affected hundreds of thousands of people across every continent to date. It is an extremely worrying time and right now, as CEO of Teamwork, it is my responsibility — and Teamwork’s responsibility as a company — to do everything we can to support our employees and customers.
Our 20,000 customers come from almost every industry and our products support critical operations for many of those customers. From healthcare organisations to educational establishments and thousands of businesses, many of our customers are scrambling to provide continuity in their services and operations.
With that in mind, I want to personally update you on the steps we have taken to ensure business continuity for all our customers around the world.
Our technology is 100% cloud-based which means it is business as usual for the Teamwork platform and our commitments to uptime, privacy and continuous backups remain unchanged. All our customer facing teams are equipped to operate as normal in this environment and this has been tested as part of our business continuity planning. Our teams are here to assist you at any point and our customer support team continues to be available 24/7.
The safety of our staff is of paramount importance and we understand that they are concerned for their own and the safety of their loved ones. While 40% of our workforce is already remote, we have closed our offices for the next few weeks and asked our remaining employees to work from home in line with guidance from the health authorities. We have suspended all employee travel. Our employees will be leveraging technology to conduct meetings virtually as much as possible. We look forward to getting back out and visiting our customers face to face but right now, travelling to meet our customers introduces unnecessary risk for all involved.
We are living in unprecedented times and the situation is unfolding hourly. As a company, our commitment to fanatical customer support was a founding principle and during times of great challenge, that commitment is only strengthened in us. The best way for us to help our customers is to ensure that they continue to receive the highest quality service without disruption.