See what’s new in Teamwork Desk

Posted by: Emma Ross /

Our development team is getting Teamwork Desk ready for a release of some exciting new features and enhancements! While some of those changes are receiving their final touches and getting ready to be released into the wild, we wanted to share some cool new tidbits that we’ve recently added!

Never forget an attachment again with our new attachment reminder

The email is written, you hit send,  and… you realize that you forgot to attach the document. We’ve all been there. Teamwork Desk can put an end to this embarrassing scenario!

If you referred to the attachment within the body of your email using phrases like “please see attached,” or  “please find attached,”. and forgot to attach the document, a pop-window will remind you to add the file. Just another way that Teamwork Desk has your back!

 

Give a thumbs-up 👍 with our new Like a Note feature

Reduce the number of notes on a ticket! If you agree with a note from your teammate, simply give it a like. Give a written reply where necessary, and let the thumbs up do the rest of the talking. Hitting the 👍 button keeps ticket threads concise and to the point!

Check out our help doc to find out more about our new Like a Note feature.

Image Zoom for Help Docs

This handy new feature allows you to enlarge images on your help docs site in a single click. So if you need to see the nitty-gritty details in an image, this is the feature for you!

 
If you have a question about any of our new features, please send an email to our awesome support team on support@teamwork.com. They’re always happy to help. Stay tuned for further feature updates. Those big ones are on their way!

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Emma Ross
Product marketer

7 Comments

Yahu

Can I read and review all the emails received from clients and sent by my team easily in teamwork desk? for example, if we are working on x project, and we want to check if one of our team members has worked on something for a client previously, is it easier to search in the history of the teamwork desk?

Reply
Emma Ross

Hey Yahu,

Thanks for reading! Desk Administrators can view all tickets that have been received in their Desk installation and responses sent via Desk. There are multiple set ups available for this – users can create a smart inbox (a saved view of all the tickets submitted that meet defined conditions, such as all tickets received from customers with “teamwork.com” as their email address… alternatively, you can use triggers – a good option here would be to enable a trigger that applies a tag to all tickets received from customer X,Y,Z or those with the email address “teamwork.com” – we use tagging extensively in our own office, as it makes searching for really easy using the filtering options in search.

Hope that helps!

Emma

Reply
Yuri

New features are always great news but is there an ETA on the desk app push notifications?

The absence of this functionality on the app makes it almost unusable as it still makes you rely on email to make sure you not missing tickets.

Thanks

Reply
Emma Ross

Hi Yuri,

Thanks for getting in touch! Your request for push notifications on the Teamwork Desk app is very timely, this is coming very soon.
Keep an eye on the “What’s New” section in Teamwork Desk for its release 🙂

Thanks,
Emma

Reply
Yuri Miloslavsky

Thank you for the update. I’ve seen that and it’s great. Makes a huge difference for us.

A side question. Is there a way to subscribe to receive responses as I have no way to know somebody responds here.

Reply
Emma Ross

Great to hear it makes a difference for you! Unfortunately, there is no way of subscribing to receive responses from the blog.

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