The primary factors contributing to customer support team burnout, and what you can do to alleviate these pressures to retain employees and promote positive workplace culture. Your customer support team members are your agency’s quiet heroes. They keep… Read more
We’ve identified three major problems your agency can solve through profit sharing (including employee retention), and we’ve got the data to prove it! Agencies lose an average of 30 to 40% of their talent a year, which means… Read more
High performance teams don’t happen by chance – they must be built. Before you can build up the digital marketing department in your business, you’ve got to establish a culture that will allow them to thrive. Here’s 7… Read more
Demystifying why top talent employees disappear so quickly, and solutions to help you provide a work environment that will not only help you in retaining agency employees, but allow them to thrive.
If you’re an agency wrestling with profitability, you know the target number: a 60% billable ratio. That leaves about twenty hours a week for your employees to do non-income generating activities, such as making phone calls, doing research,… Read more
Sometimes it seems impossible to stay ahead in the content marketing game. The blog post that spiked traffic on its first day is barely getting a dozen views today. The niche you were targeting just a few months… Read more
How to create an environment of focus and productivity in your office, our thoughts on the open layout vs. cubicle argument, and what to do about apps that begin to become a distraction.