We’ve Updated Our Pricing Structure

Posted

Effective November 1, 2017, we rolled out a new per user pricing structure  for Teamwork Projects.

First things first: if you’re an existing user, the pricing change will not affect your payment plan. We will honor your existing plan for 3 years, starting November 1, 2017. There will be no disruption to your current payment plan as this revised pricing applies to new customers only.

But, as current Teamwork Projects users we wanted to keep you informed about the change.

This change means that Teamwork Projects plans will no longer be priced by project numbers and file space, but will instead be based on the number of seats you occupy. Every plan will include unlimited projects, however.

Why change to per-user pricing?

We’ve thought long and hard about changing the pricing model, and came to conclusion that this was the best way to move forward. Here are the factors that informed our decision:

Feedback

One comment we kept hearing was that our lowest plan in Teamwork Projects was perceived to be far more expensive than our competitors’, whose plans started at $9 a user. We felt that Teamwork Projects was still providing a superior value, but perceptions are powerful, so we had to act.

Industry shift to per-user pricing

When we first started in business 10 years ago, we created tiered pricing plans based on project numbers and file space. It served us well, but in the last 4 years, the industry has shifted to per user pricing, and understandably so. From a user perspective, it’s helpful for budgeting purposes, and it’s an easier cost for a business to justify when they pay based on head count — a variable they can control.

More affordable for small companies

Many of our users have been with us from the start, and other early-stage companies join every day. It goes without saying that we want to remain competitive in today’s expanding market — but we don’t want to leave the smaller companies behind. The old method of pricing wasn’t as scalable for those early-stage businesses, and the more we improved the software, the harder it was to serve everyone. To coincide with the change, we’ve also added unlimited collaborators on every plan.

What’s changing?

The plans

We have 3 tiers for per-user pricing — Free, Pro and Enterprise.

The free plan will have limited features and file space quotas. More advanced features are available on Pro and Enterprise plans.

We’re adding unlimited collaborators

Every plan will offer unlimited collaborators at no extra charge. Collaborators can add comments, messages, and files and complete tasks and milestones on a project they’re added to. The collaborator feature is really useful for clients or project partners outside the organization who need to take action on a few items, but don’t need to assign tasks. Adding collaborators is a really useful way to bring outside people into your activity on Teamwork Projects without paying a penny extra.

A final word

Change is constant, and sometimes a little unwelcome. However, since the early days of Teamwork.com, we have always respected our customers and the value you place on our tools. We wanted to make sure this change had a minimal impact in your business.  

Grandfathering plans for three years is unheard of in this industry, but this choice reflects our dedication to our existing customers who depend on Teamwork Projects every day.  During this 3-year grace period, feel free to stay on your current plan or upgrade or downgrade as needed, just as you could on the day you signed up.

Even though our existing customers won’t be impacted by this change, as we scale it will enable us to continue to deliver Teamwork Projects to you and to new users at the same quality and standard that customers have come to expect from us.

Thanks for reading, and as always, if you have questions just email support@teamwork.com or leave us a comment below, and we’ll get back to you.

 

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56 Comments

Jany

Please make that an existing user should be able to go into the new pricing structure, we are a small business and the new structure is very helpful

Reply
Leanne King

Hi Jany,

Thanks for reading. We can’t do this just yet but we are working on making this possible.

Leanne

Reply
FredB

I will also probably make the switch until we grow a bit more. I’m mainly interested, besides the cost structure, in 365 Connectors, which I’m assuming will be included in the “new” Pro plan. Can we switch by contacting support or must we wait?

Thanks!

Reply
Daniel Mackey

Hi Fred,

Yep! The Pro Plan includes the 365 Connectors. If you send a ticket to support we can get you switched over.

Dan.

Reply
skf

can you guys make sure to BOLD face ANNUALLY.

I thought the costs were monthly, and it make a big difference.

Reply
Leanne King

Hi Folks,

Thanks for your feedback. Billed monthly the price is $11.25. We have updated our pricing page accordingly.

Leanne

Reply
Brian Chan

I guess i am in the other camp, and over the past week, I have just introduced Teamwork to two of my friends, who run companies of 20+ people.

Teamwork in this case offers superior value to other products out there which are using the per-user pricing scheme.

Is there anyway, I can use my referral to grand-father them into the old pricing scheme?

Reply
Leanne King

Hi Brian,

Thanks for reading.

Unfortunately, we’re winding down the old pricing model so we can’t add new users to that. On a positive note though, we will be making a change to our referral program before the end of the year so that you as a referrer will be able to earn more money when you send people our way.

Keep your eyes peeled, I’ll be sure to write a post and send an email blast once it’s live. 🙂

Leanne

Reply
Mattias

I’m flabbergasted. From my perspective the conclusions made here are simply wrong. By following the market you just lost your competitive edge. This implies that our costs are increasing by a factor 10.

Reply
Leanne King

Hi Mattias,
Thanks for reading. As an existing user, you’re exposed to the same price plan you signed up with the first day so your costs will not increase.

Leanne

Reply
Rick

“minimum of five users”

Am I reading this right? So it’s actually minimum $45USD per month, paid annually.

Not a fan. I’ll take the grandfather.

Reply
Leanne King

Hi Rick,
Thanks for reading.
Yes, on the pro plan it’s minimum of $45 paid annually. Because you’re an existing customer, the grandfather option is available to you.
Leanne

Reply
Lauren Goldstein

You mean $45/month when paid annually so that is actually $540/year to use your platform regardless of if you actually have the 5 users to fill those licenses. Way to kill off any company that doesn’t have those seats to fill…

Reply
Frodrick Fronkenstein

REALLY – $45 / month. Well I guess my signing up for a free trial is a waste of time. I use Projects when working with a larger firm and I like it. But for one guy and and an occasional consultant $540 / year for project management software on the cloud isn’t worth it. Rather than thinking big picture “gig economy” for the masses they are pricing themselves in equal to their competition.

Bummed in Seattle :/

Reply
Disappointed New York

I agree with this comment; as single person using this tool $540/year is prohibitive. Love the tool, but the price is not reasonable.

Gabor

I also agree. I am a freelancer, and sometimes I need to collaborate with a person or max. 2 people. the $45 / month entry point for those who cannot fill the 5 seats is too expensive. Please put a ‘Gig economy’ friendly , ‘consultant’ friendly package in place. I have always evangelized Teamwork in the past 8 years, and ALWAYS I have emphasized that the great benefit is that THERE IS NO COST TO ADDING ANOTHER USER, hence it FOSTERs collaboration. The new pricing scheme does the opposite. The bean counting finance department will scream, if I need 20 users (who may log in twice) for a single 2 month project that I lead as project manager.

Katriona O'Mahony

Hi Gabor

Have you tried using collaborators for short term projects? All of our plans offer an unlimited number of collaborators for free, so you can work with them as much as you need during your project.

Thanks
Katriona

john

I don’t think you have been listening to your customers, you have been listening to your accountants on how to make more money. The only people that may benefit is a firm with 5 users and lots of open projects, which I think is unlikely. Basically you are getting rid of the small firms as customers. And that may be your business model. Since collaborators can not add task they need to call me, or enter a ticket (which I pay for), or send an email – very unproductive. I’m currently on the old small 5 project plan, which is adequate for my use. Offer more plans, more options for your customers, not less and more costly.

Reply
Leanne King

Hi John,
Thanks for reading.
I assure you, there was a lot of consideration given to this change and it wasn’t done lightly. It’s true that we can’t please teams off all sizes. We have done a lot of research around the types of customers using Teamwork Projects and 5 or greater applies to the bulk of our customers and that’s how we settled on 5 as the minimum on our lowest paid plan.
Leanne

Reply
Javier

I’d suggest you offer the ‘old’ pricing model as well as a per user model. I came to Teamwork Projects since you offered a model that was not ‘per user’ as other competing products. It was what made me come here in the first place then I stayed. If you had only offered the ‘per user’ model, I’d probably not have tried your product.(Everyone offers a free trial so that isn’t an incentive when I look for a product I can work with in the long run)
If you want to stand out from the competition, offer both models and let customers freely change as they need. 1 month they have many users doing their own projects. Another month they only have a few. Your customer would know the maximum they would pay(old pricing) and could see a savings on those months where they didn’t have many users.

Also, I wasn’t personally informed of this change. Didn’t even appear in Leanne’s November update email. Can you please make it so that your current customers can have a chance to voice their opinions on any future discussions of products. Same thing happened before when you redid what features made up the “Enterprise” plan(2 years ago?).

Reply
Leanne King

Hi Javier,
Thanks for reading and taking the time to comment.
In an ideal world yes, we could offer both models but unfortunately, infrastructurally this isn’t an option. It would be next to impossible for us to maintain and work with on a daily basis but I appreciate your thought process nonetheless.
Regarding how we handled the communication of this change our customers, we acknowledge that we could have handled it better. We discussed our communications plan around this change at length internally and we came to the conclusion that as we were not going to be impacting the pricing situation of existing customers, we decided not to send a ‘special’ announcement rather we included the update in a blog post. We also spoke to customers at a recent meet-up in Boston and that group didn’t raise any major concerns around our move to per-user pricing which pushed our communications plan the way it went. But we have learned from this experience and we will listen to your feedback and that of any other customers who have voiced concerns and be sure to take that into account in future decision-making.

We really appreciate your feedback, it helps to serve you and all our customers, better.
Happy new year, Javier.

Leanne

Reply
Nadine N. Bone

I’ve been a loyal customer for 5 years and I must say, I’m very disappointed by this change, especially since not going the per-user pricing model used to be a marketing argument tooted by TeamWorkPM for years, to stand out from the competition. So from the article above, I read that the company’s culture is now all about embracing the competition. Not a fan.

I too feel that this major change should have been part of the newsletter of the month or listed in the in-app alerts. I’ve discovered it randomly while browsing the website’s home page (which I never do since I go directly to my customized account login page as encouraged by the company) and then again randomly stumbled upon this blog post, which I never heard of prior to my own search efforts. What a sad example of commercial information omission. Le sigh.

That’s the beginning of an era where the once bootstrapping founders have outgrown what made them fun and engaging, hired corporate-goals-minded execs and are now highly unimpressed with their smaller customers.

I guess the good news on the customers’ end is that, we too have grown in project management apps options over the last years and we too have the power to compare options before choosing which company to trust with our hard earned money – maybe a company that doesn’t hide its omission of commercial information behind the argument that “their grace period is unheard of”. If your pricing chage is unheard of to your customers as well, there’s nothing graceful about your move. It’s actually the least you can do.

Doesn’t look like I’ll go an other year with Teamwork Projects so far. New year, new product announcements. Hopefully something will make me change my mind. One can only hope.

Reply
Leanne King

Hi Nadine,
Thanks for reading. I’ve spoken to you a couple of times on and off throughout those 5 years so I’m sorry to hear you’re disappointed by the change.
You’re right. We did always use the “no per user fee” as a marketing argument. Looking back now – that was probably a little naive on our part considering how much the market has changed and how quickly things move in a growing business.
We’re growing fast, you’ll know that more than anyone because you’ve been with us since the early days. As we grow, we’ve had to make some strategic decisions – not always easy ones but ones that have to be made nonetheless. Part of that was really drilling down to and getting to know our customers better, this included team sizes, what kind of functions they worked in etc. Once we had that we had to make all of our decisions with that niche in mind and per user pricing was one of them.

The fact we didn’t announce the change wasn’t us trying to sneak it in, far from it. We debated over it for a while and decided that we didn’t want to panic customers when the change wouldn’t impact them. I’m sorry you feel we didn’t communicate it properly. There’s definitely lessons to be learned here on our side.

When you joined us 5 years ago, we were indeed a very different company. Much more informal and with a smaller number of customers, decision making was easier. Over the years, we’ve definitely added a lot more processes and changed the way we do things so we can continue to serve customers at the standard you’ve come to expect from us. One thing that has remained constant though, is Peter & Dan’s (our founders) commitment to our customers, you’re at the core of everything they/we do and I promise you, that mindset will not change anytime soon. We may not always get it right but the intention is always good 🙂

So, as a parting word, I hope you’ll reconsider your decision to move on from Teamwork.com. There’s a lot of exciting things coming this year, things no doubt your feedback will have impacted and we would love to see you benefit from those.

Either way, I wish you a happy and successful 2018.

Leanne

Reply
Nadine N. Bone

Hello Leanne,

Thank you for your thorough reply, I appreciate the time you put into it.

On being naive about making “no per user fee statements” originally – I must admit that I find this argument cynical. In the end, I have introduced every single one of my clients and their team members to your product, TeamWork Projects, over the last 5 years. It represents 100+ individuals. Your naiveté will benefit you in that, not only you are going to charge me twice for the same value but you are also going to keep some of the 100+ individuals I have warmly recommended your product to, as paying customers. My naiveté, that is believing in your original marketing argument, is going to cost me more than twice what I’m paying right now for your product, for the same value, and I have nothing to show for my loyalty to your product after all these years and countless rave reviews.

The fact that you didn’t clearly announce the change is causing a trust issue for me. In plain words: if I cannot trust you with informing me clearly that you will be charging me twice for the same value… why would I trust you with *any* future, critical product announcements?

I understand that you guys have changed, grown and even outgrown your original business model over the last 5 years. I really admire what you’ve achieved as a tech company, especially as a european company since I’m operating from Paris, France. That said, I fail to understand why your new pricing plan is suddenly rejecting solopreneurs and freelancers, the very people who like me, enthusiastically grew your customers base in the first product years – and this, by connecting with the bootstrapping founders story.

The older pricing plan I am currently subscribed to, allowed a solopreneur to run up to 15 projects at a time for a reasonable monthly fee. But with the new pricing plan, a solorepreneur is left with only 2 choices: 1) be considered a freeloader and experience restricted access to suitable product support and up to 2 active projects max which will never be sufficient, or 2) embrace the pretense that he has a permanent team of 4 people since the “Pro” plan at $11,25/m (with the monthly billing) also comes with the hard condition of having 5 users minimum on the account. (And I didn’t even catch this subtle pricing mind game before reading the outraged comments above).

I’m still disappointed. I’m still hoping to see a 4th pricing plan for TeamWork Projects, that will address the unique needs of busy solopreneurs instead of ignoring them altogether. Without that, I’m confident the aforementioned “grace period” will achieve what seems to be its actual purpose and eliminate solopreneurs from your customer base without too much backlash.

I’ll keep an eye on your future announcements, looking for your company to confirm or challenge my assumption.

Regards,

Nadine

Reply
Leanne King

Hi Nadine,

Thanks again for the time and effort you’ve put into this.

Our customer base is currently made up of medium sized businesses. We absolutely appreciate that it’s freelancers like yourself that have helped us build up our customer base along the way, this is why we introduced the grace period – so this change wouldn’t impact users like yourselves negatively. It’s purpose is not to eliminate but actually to keep you as customers.

Leanne

Reply
Lauren Goldstein

So basically you are saying SMBs and <5 business are not welcome cause that sure seems like it with your medium sized comment. So why not just call it out and say you are not for any company that has a small team? It is mind boggling to me that the first tier paid plan comes with the caveat of 5 users. Given what you said above about being SMB friendly this goes directly counter to that as I know many lean SMBs that will not be able to fit that 5 user limit, including myself. I VERY much want to use your platform but the free version doesn't fit our project needs and the Pro version we aren't eligible for because we don't have 5 users. I am super disappointed at this oversight and choice to exclude the very people you say you changed this plan to fit!

Sotiris Filippidis

I thought about writing a new comment, but Nadine has said it all.
I’ve been with you from Nov 2013, and the main reason I chose your product over rivals (and suggested it to others) was pricing. For $24 / month you could have unlimited users, for a fair amount of 15 active projects and a decent 20GB cloud storage. This appealed to many small agencies that didn’t have the budget for per-user accounts advertised by rivals but still had a fair amount of users they needed to add.

“Unlimited Collaborators” makes no sense. I’ve got clients assigning issues to me, and people that work with me that have never assigned a single issue. You’re trying to make it look as if core people are going to be “users” and clients are going to be “collaborators” which is not how things always work. So, if a client needs to assign issues, I now have to pay for them as a normal user.

I understand the conditions under which this change may make sense to you in the long term, and I’m thankful for the 3-year grandfathering period, but my personal opinion is that you have just killed your main advantage over a range of (serious) competitors who charged by user.

I’m going to be a little blunt here, but I’m not in a position to suggest your service to anyone any more, since there’s no competitive advantage over other platforms any more – I’ve been criticized far too often for not choosing an on-premises ActiveCollab install over your service, offering similar features and at a similar cost over time. Now I don’t even have an argument to back my choice, other that I don’t like ActiveCollab’s feature set that much. I’ve even started wondering whether I should switch to ActiveCollab all together.

Long story short, if your target group is now medium-to-large companies and corporations that value per user pricing more, then you’re spot on – but you’ve killed your market share of freelancers and small agencies.

That said, I’m going to stay with you for some time – in the hope that maybe things are going to change again in the future. But I’m not going to change my subscription to the new scheme at all.

Reply
Disappointed in New York

100% agree; freelancers and small companies now can not afford to use this tool based on the new pricing structure. It would be great to see a pricing plan for 1 or 2 user companies.

Reply
Joe Savitch

Can a collaborator view time and project reporting? Can a collaborator be a member of your teamwork Chat?

Thank you,
Joe

Reply
Michael Pleasant

Our small firm, when looking for a PM platform solution, also chose Teamwork above the rest due to your pricing model. It allowed us to scale our costs with our volume. Now, with this new model, although we love Teamwork’s featureset, you no longer differentiate yourselves from your competitors and we will likely be searching for a replacement for Teamwork.

Reply
Leanne King

Hi Michael,

Thanks for reading.

From what I can see you signed up on the old price plan so these changes don’t impact you and you can continue to scale your costs with your volume.

Leanne

Reply
Nicole Bandes

Well that’s too bad. I had been recommending Teamwork over other models BECAUSE it was not per user. This just makes you another #metoo in a crowded sea of competitors.

Reply
Ivor Morgan

Hi – the new pricing model works for us as so we’d prefer not to be grandfathered come renewal time (June ’18). Can you arrange that?
Also, can we get Office365 connectors and OneDrive business turned on now?

Reply
Leanne King

Hi Ivor,

Thanks for reading.

We’re only just beginning to find a way around moving existing users over so come time to renew can I ask you to drop us an email to support@teamwork.com and we’ll do our best to make the switch then.

Office 365 connectors and OneDrive for business are available on the old plans ($149/$169) and upwards.

Leanne

Reply
Charles Ndungu

Hi,

We are an architectural firm in Kenya currently using the free package on test and looking at moving to the PRO package.

One concern we have is the storage space. Is the 100GB for the pro package for all projects or is this per project? We have 30 users and would need at least 1TB in total for all our projects.

Kindly Clarify.

Regards, Charles.

Reply
Leanne King

Hi Charles,

Thanks for reading. The limit of 100GB is for all projects. We do have an Enterprise option (https://www.teamwork.com/enterprise) available to users that offers much greater storage.

Please feel free to reach out should you have further questions.

Have a great day!

Leanne

Reply
Lucy

For those of us that are existing customers, how easy is it going to be to change all our users into collaborators?

Or is this just a nightmare waiting for me in 3 years’ time?…

Reply
Leanne King

Hi Lucy,

Thanks for reading! At the moment, users are automatically changed to collaborators based on the plan you’re on. When time comes to switch over, we’ll be able to help with any issues that arise so no need to worry.

Hope this helps 🙂

Leanne

Reply
Guillaume Labbe

I have the same comment than other, I’ve tested many other product like yours, but i always got the same problem high fees. Some user only need to see their task list, put time on task, than close task. On other per user product I had to pay the same monthly cost that the super user that use the gantt chart and all the options. This did not make sense for me. This is the first reason why i’ve choosed teamwork. I also have user who needs to be in the system, but use the product 5time a year…

For a competition point of view the best would be to slightly increase the global cost instead of killing one of your advantage (but this is my point of view) this was your biggest differentiation point.

I have a question, If I understand, in November 1, 2020, actual user with unlimited user plan will be moved to the new per user pricing ?

Reply
Leanne King

Hi Guillaume,

Thanks for taking the time to comment.
When time comes to move everybody onto the per user pricing plan, we’ll work with all of the grandfathered customers to make sure each individual is not over charged and happy with the move. In 3 years time users’ needs could have changed significantly so we want to make sure that plan you’re on come that time causes minimal disruption and is the plan that’s right for you.

Leanne

Reply
Lucy

Hi Leanne,

Thanks for your reply. If we wanted to move on to the new pricing earlier than 2020, how would we do this?

Best regards,

Lucy

Reply
Leanne King

You’re very welcome, Lucy.

If you’d like to move before 2020, just drop us an email to support@teamwork.com when you’re ready to move and we’ll take you through the process.

Have a great day!

Leanne

Reply
Sotiris Filippidis

(Thought it was better to start a new thread, you can approve this instead of my reply to Janine)

I’ve been with you from Nov 2013, and the main reason I chose your product over rivals (and suggested it to others) was pricing. For $24 / month you could have unlimited users, for a fair amount of 15 active projects and a decent 20GB cloud storage. This appealed to many small agencies that didn’t have the budget for per-user accounts advertised by rivals but still had a fair amount of users they needed to add.

“Unlimited Collaborators” makes no sense. I’ve got clients assigning issues to me, and people that work with me that have never assigned a single issue. You’re trying to make it look as if core people are going to be “users” and clients are going to be “collaborators” which is not how things always work. So, if a client needs to assign issues, I now have to pay for them as a normal user.

I understand the conditions under which this change may make sense to you in the long term, and I’m thankful for the 3-year grandfathering period, but my personal opinion is that you have just killed your main advantage over a range of (serious) competitors who charged by user.

I’m going to be a little blunt here, but I’m not in a position to suggest your service to anyone any more, since there’s no competitive advantage over other platforms any more – I’ve been criticized far too often for not choosing an on-premises ActiveCollab install over your service, offering similar features and at a similar cost over time. Now I don’t even have an argument to back my choice, other that I don’t like ActiveCollab’s feature set that much. I’ve even started wondering whether I should switch to ActiveCollab all together.

Long story short, if your target group is now medium-to-large companies and corporations that value per user pricing more, then you’re spot on – but you’ve killed your market share of freelancers and small agencies.

That said, I’m going to stay with you for some time – in the hope that maybe things are going to change again in the future. But I’m not going to change my subscription to the new scheme at all.

Reply
Leanne King

Hi Sotiris,

Thanks for reading and taking the time to leave such a detailed comment on our post.

Collaborators are there for users that have minimal interaction with a project and don’t need to be involved in the finer details. They don’t occupy a “seat” in the plan and therefore a user is not charged for them. Collaborators are not there to replace the client function as you have suggested.

As for referring people to our platform, we continue to receive very positive feedback from new users on Teamwork Projects so we know that there is plenty of value to be had for users on this pricing structure. We’re also in the process of changing our referral program so that a referrer can benefit from new clients too. I’m glad you have chosen to stay with us – we have a lot of exciting things to come this year.

Leanne

Reply
Denis D'Souza

Hope after seeing so many comments you will some day revert to the earlier pricing structure. The earlier structure had option for different sizes of business such as small office to professional to business and enterprise. We are an enterprise of 700 people to whom this new structure has made the proposal completely un viable. Upon a good use case this product could have been extended to our group companies. ..We wanted all our employees to create / edit tasks however the volume of tasks they will create doesn’t give ROI to buy individual licenses. Project & Space limit would have make perfect business sense. To all those who had created trial licenses prior to November 2017 should have the option to opt for old pricing structure. This product’s has the potential to grow and capture the market has been killed by the completely mis calculated pricing structure.

Reply
Leanne King

Hi Denis,

Thanks for taking the time to read and comment on the post.

I appreciate this is a change in comparison to how we used to structure our plans. However, a lot of thought and due diligence went into this change and for that reason, we won’t be reverting back to the old pricing structure. Any customers that signed up to a trial prior to November 2017, where their site was kept active be it in a free or paid capacity for 60 days after sign up are not subject to the new plans. We also have an Enterprise option for businesses of your size. One of my colleagues will reach out shortly so you have all the options.

Leanne

Reply
Eric

This is a real shame that we have to switch away from this great tool as a 2 person team juggling 10-15 projects with our clients constantly. We’ve gone through 5 different project management systems in the past and have really enjoyed Teamwork’s implementation (and have convinced 2 other small companies to use, who will also be moving away).

I don’t see how you can make a pricing argument with “One comment we kept hearing was that our lowest plan in Teamwork Projects was perceived to be far more expensive than our competitor” when your lowest costing plan is now even more expensive ($25/month vs $45/month minimum on an annual basis… even more month to month). Frankly, that appears to be a flat-out falsehood and should probably just not be mentioned as support for your pricing model change.

This would be much less of a burden to freelancers/small groups if you removed the minimum number of users (which obviously isn’t an architectural issue) and you’d also support your statement at the same time.

The only conclusion I can reach is that Teamwork no longer wants to support startups, independents and micro companies because of “support overhead” with the net result of the service moving away from a portion of the base that has enthusiastically supported the tool up until now.

Reply
Brian Brock

This is obviously a move to get rid of small businesses. I’ve loved this tool and this company since I first begin using it. The new pricing model certainly reflects what the company thinks about startups and small businesses. 5 user minimum? I guess I have 3 years to migrate to something else (not that Teamwork would care). Very shameful move.

Reply
Stuart

Hello,

I’m a member of a business who utilizes the Business 2 Plan (Monthly). So during the 3-year grace period we could potentially upgrade to the Office Plan without having to implement the per-user fee? Is that correct?

Reply
Tony

I can understand the frustration of small business with few staff but many projects. The minimum 5 users is possibly at least 2 to many.
Its a great program and buying 3 users as a solo business owner might be more reasonable and manageable.
I don’t think Teamwork would be penalised financially.
There are an awful lot of small businesses out there.

Cheers

Reply

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