Streamline Your Communication With the Gmail Add-on for Teamwork Desk

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Turn emails in your Gmail inbox into tickets in Teamwork Desk for a more streamlined and efficient workflow.

For teams who use Teamwork Desk to support their customers, our new Gmail add-on could be the missing piece of your workflow. This add-on allows you to create tickets directly from emails in your Gmail inbox so all of your communications can be handled from Teamwork Desk — meaning nothing goes unanswered.

The Gmail add-on for Teamwork Desk can be especially useful if you work in a client-facing role. We’ve all been there: a customer or prospect gets hold of your personal work email address and pings you an email with a quick question. For times like these, the Gmail add-on lets you quickly turn the email into a ticket in Teamwork Desk, keeping your communication organized in one place so other agents can jump in if necessary and your team doesn’t lose visibility over important communications

How it works

When creating a ticket directly from your Gmail inbox, you can add your ticket to a specific inbox, assign it to the right person, add tags, attach the email body, and more. You’ll have access to any field that you would normally see in a ticket within Teamwork Desk on your Gmail add-on — and yes, that includes all of your custom fields!

Download the Gmail Add-on for Teamwork Desk from the G-Suite Marketplace.

For more information on how to set up this Gmail add-on for Teamwork Desk, check out our help doc. If you need a hand getting started with this add-on, send an email to support@teamwork.com and one of our support agents will be more than happy to help.

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13 Comments

Emma Ross

Hi Magne,

Thanks for your feedback. I don’t currently have an ETA on an Outlook or Office 365 add-on but it is something we will be building in the future.

Thanks,
Emma

Reply
Emma Ross

Hi Jason,

Glad you like the new add-on! We don’t currently have an ETA on an Outlook or Office 365 add-on but it is something we will be building in the future.

Thanks,
Emma

Reply
Emma Ross

Hi Remon

Thanks for your feedback – I’ve passed the request onto the product team. I don’t currently have an ETA on an Outlook or Office 365 add-on but it is something we will be building in the future.

Thanks,
Emma

Reply
Jenni

An add-on for Thunderbird would be great too! I’ve just discovered the “Mail Redirect” add on, which works well for transferring e-mails to TW Desk. But a TW Desk official add on would be cool.

Reply
Emma Ross

Hi Jenni,

Thanks for reading – I’ll pass your feedback on to the product team 🙂

Emma

Reply
Darren Kuitert

Looks good but need this for Outlook, missing piece to the workflow puzzle. Would love to migrate from individual inbox’s where important emails get buried to a shared inbox arrangement so emails are always available to the team for each project.

Reply
Emma Ross

Hi Darren,

An Outlook add-on is proving very popular! I’ll pass your request on to our product team – thank you for providing some more detail!

Emma

Reply

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