We’re delighted to officially announce the upcoming release of Teamwork Desk 2.0: the cleaner, more modern user interface for Teamwork Desk that has been designed to improve you and your team’s experience and bring a new level of clarity to your workday.
The design refresh is focused on improving the look and feel so you’ll still get the same great features and functionality of Teamwork Desk — but we do have a few tricks up our sleeve. While working on the new interface, we identified certain areas that needed improvement, so we’ve added some time-saving enhancements. More on this later!
This redesign will help us to build new features even faster so we can deliver more functionality to you and your team, supporting our mission to help make teams around the world more efficient, organized and happy.
Not only that, but it’s a major step towards creating a tighter alignment between Teamwork Desk and Teamwork Projects. By standardizing the UI across products, we can create a more efficient, intuitive cross-product experience for you and your team.
We will be rolling out Teamwork Desk 2.0 to customers starting in August. While we’re rolling this out, we’ll be referring to the new UI as Teamwork Desk 2.0 and the current (soon to be old!) UI as Teamwork Desk Classic — just so there’s no confusion. Once it’s rolled out to your account, you’ll still have the ability to switch between Teamwork Desk Classic and Teamwork Desk 2.0.
What to expect when you’re expecting Teamwork Desk 2.0
As well as the refreshed UI, we’re also adding some enhancements to create a more streamlined workflow that saves you more time every day. Here’s a peek at a couple of the improvements you can look forward to.
New and improved Dashboard
We’re making it even easier for you to see your most important numbers at a glance. The Dashboard summary has been redesigned to give you a big picture view of tickets assigned to you, the inboxes you’re a part of and your company’s Customer Happiness Rating, giving you better insights on how you and your team are performing.
A more intuitive ticket form
We’ve made some small but mighty enhancements to the ticket form that will make ticket creation a breeze. The customer name and email fields are now combined to reduce the manual input of customer information so you can create tickets faster and more easily. You can also preview customer profiles directly from the new ticket form to ensure you are selecting the right customer on the ticket. As well as that, better filtering and clearer ticket instructions make for a much-improved agent experience.
A whole new People area
We’ve created a whole new section in the main header called “People”. This is a dedicated area for you to view and manage your Agents, Customers, and Companies. From here, you can quickly look up a customer or company and access their profile and ticket history.
Improved Help Docs
The Help Doc section will have some notable improvements, including a new overview page from where you can view and manage your Help Doc sites — but that’s not all. You can also clone Help Doc sites, add tables to your help doc using the document editor, run a keyword search and preview articles in-app.
More accessibility support
Making Teamwork Desk more accessible for everyone is important to us so we added some features to improve the agent experience. Teamwork Desk 2.0 now supports the screen reader on both Mac and Windows making it easier for visually impaired agents to support customers day to day. We’ve also added keyboard support to make navigating the app effortless.
Get early access
We’re really excited to officially release our cleaner, more modern visual interface and all the time-saving enhancements to customers in August.
Like what you see and don’t want to wait? If you want early access to Teamwork Desk 2.0 before we officially roll it out to all customers, simply reach out to our support team on email@example.com and we can get you set up. Just remember you will need to be a site Owner or Admin to get set up.
If you have any questions, please get in touch with us at firstname.lastname@example.org.